Your data security is our commitment
At 95ko, your personal information is stored and managed with the highest level of care — this policy explains how.
Introduction & Scope
This Privacy Policy ("Policy") has been prepared on behalf of the 95ko platform ("Site", "we", "our"). When you use 95ko's website, mobile version, or any related services, the terms of this Policy apply automatically.
We believe your personal information belongs to you. That is why we only collect data that is genuinely necessary for providing our services. In this Policy we transparently explain what types of information are collected, why they are collected, how they are used, and what your rights are.
Please read this Policy carefully before you start using this platform. If you disagree with anything, we recommend contacting our support team before using our site.
All your information is kept secure using SSL encryption and advanced technology.
Your personal information is never sold to or commercially transferred to third parties.
You can view, correct, or request deletion of your information at any time.
1Information We Collect
95ko collects information from only three types of sources: (a) what you provide directly, (b) technical information collected automatically from your browsing activity, and (c) limited information related to payment processing.
a. Information You Provide
- Full name and date of birth (for age verification)
- Mobile number and email address (for communication)
- Residential address and national identity information (for KYC verification)
- Mobile banking account details (bKash, Nagad, or Rocket — for deposits and withdrawals only)
- Records of your conversations with our support team
b. Technical Information Collected Automatically
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Logs related to site visit time, pages visited, and session data
- Information obtained from cookies and similar tracking technologies
c. Transaction Information
- Deposit and withdrawal amounts and dates
- Payment method used (bKash, Nagad, or Rocket)
- Transaction reference number and status
We never collect your full mobile banking PIN or complete account password. Only the limited information required to verify a payment is collected.
2Purpose of Data Use
95ko uses your information for the following specific purposes only. Your data is not used beyond these purposes:
- Account management: To create, manage, and secure your account.
- Service delivery: To provide gaming, betting, and other platform features without interruption.
- Financial transactions: To process deposits, withdrawals, and bonus payments.
- Identity verification (KYC): To confirm age and identity and maintain platform security.
- Customer support: To properly resolve your questions, complaints, and requests.
- Fraud prevention: To detect unauthorized access and suspicious activity.
- Responsible gaming: To monitor unusual behavior and provide assistance when needed.
- Service improvement: To improve the site's functionality, design, and user experience.
- Communication: To send relevant updates, security alerts, and important information.
We never share your information with third parties for marketing purposes. Irrelevant promotional messages are not sent without your consent.
3Sharing Information with Third Parties
95ko does not sell, rent, or distribute your personal information for commercial purposes under any circumstances. However, information may be provided in the following limited situations:
- Payment processors: Mobile financial service providers such as bKash, Nagad, and Rocket receive limited information to verify transactions — only for the relevant transaction, not for any other purpose.
- Technology partners: Hosting and cybersecurity providers engaged to operate the site work under contractual confidentiality terms.
- Legal obligations: Information may be provided upon a court order from a competent court or a lawful demand from a legal authority.
- Fraud prevention: Relevant authorities may be provided with necessary information in investigations involving serious fraud or cybercrime.
In each case, only the minimum required information is shared, and third parties are not permitted to use that information for any other purpose.
4Cookies & Tracking Technologies
95ko uses cookies to ensure the smooth operation of the site and to improve your browsing experience. Cookies are small text files stored in your browser that help maintain the site.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security tokens, and core platform functions | Until session ends |
| Functionality Cookies | Remembering language preferences, display settings, and personalized layout | Up to 30 days |
| Analytics Cookies | Anonymous statistics for measuring site traffic and improving services | Up to 90 days |
| Security Cookies | Detecting fraudulent activity and preventing unauthorized access | Up to 1 year |
You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some site features to not work properly and login sessions may not be maintained.
5Data Security Measures
95ko follows the highest industry standards to protect your personal information. Our security framework is structured in the following layers:
- SSL/TLS encryption: All data exchanged between the site and the server is protected by advanced encryption, making it impossible for third parties to read.
- Secure server environment: User data is stored on access-controlled secure servers and regular security audits are conducted.
- Access control: 95ko staff can only access specific data when required for their work — unnecessary access is strictly restricted.
- Two-factor authentication: When a suspicious login attempt is detected, an additional verification process is activated.
- Regular security reviews: Regular assessments are carried out to identify potential vulnerabilities and keep systems up to date.
Please note that transmitting information over the internet is not entirely risk-free. We take every precaution, but no technology company can guarantee 100% security. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.
6Data Retention
95ko retains your information only for as long as necessary. Specific retention periods are as follows:
- Active account: Information is retained for as long as your account remains active.
- Closed account: After an account is closed, certain information may need to be retained for a defined period to meet legal and regulatory obligations.
- Transaction records: Financial transaction data is retained for the period required under applicable law.
- Cookies & logs: Session cookies are deleted when the browser is closed; analytics logs are automatically anonymized after a defined period.
Once the required retention period has passed, data is securely deleted or anonymized so that no individual can be identified from it.
7Your Rights
As a user of the 95ko platform, you have the following rights over your own information:
Right to access
You have the right to ask what information 95ko holds about you. We will provide that information within a reasonable time of receiving your request.
Right to rectification
If any of your information is incorrect or outdated, you can request that it be corrected. After verification, we will make the necessary changes.
Right to erasure
In certain circumstances you can request that your personal information be deleted. However, some information may be essential for us to retain due to legal obligations.
Right to object to processing
You can object to your information being used for analytics or marketing purposes. After receiving your objection, we will stop using your data for that specific purpose.
Right to data portability
You can request to receive the information you have provided in a structured, commonly used format.
Right to restrict processing
In special circumstances you can request that use of your information be temporarily limited. This applies during an investigation or while a dispute is being resolved.
To exercise any of the above rights, please contact our support team. We will take appropriate action after confirming your identity.
8Protection of Minors
95ko strictly refrains from providing services to anyone under 21 years of age. This platform is for people aged 21 and above only.
Age is verified at registration and proof of age may be requested during the KYC process when necessary. We do not knowingly collect or store information from any minor.
If an account belonging to a minor comes to our attention, the account will be suspended immediately and the associated information will be securely deleted.
9Policy Changes & Updates
95ko may update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you in the following ways:
- A prominent notice will be published on the site
- A notification may be sent to your registered email or mobile
- The date of the most recent update will be noted at the top of the Policy
Continuing to use the site after a change is made will be considered as your acceptance of the new Policy. If you do not agree with a change, please contact us.
If you request a previous version of this Policy, we will be able to provide it.
10Contact & Complaints
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our support team directly. We are able to assist in both Bengali and English.
Support Center
To make any request regarding your information, please provide the following details:
- Registered mobile number or email
- Type of request (View / Correct / Delete)
- Brief Description
- Information required to verify your identity
See our other policies to learn more
Read the Terms & Conditions, Responsible Gaming Policy, and FAQ to get a complete understanding of 95ko.